Returns & Exchanges
If you are not completely satisfied with your purchase, we welcome returns & exchanges for items in their original condition within 21 days of receipt.
To begin a return please email firstname.lastname@example.org with the subject "Return Request". Please quote your order number and one of the following reasons for return within the email:
- Faulty item
- Incorrect item received
- Doesn’t suit me
- Incorrect fit
- Looks different from image on site
- Arrived too late
- Exchange (Please specify replacement required)
- Other (Please specify in additional notes)
Our Returns Policy
We accept returns on all items in a resalable condition complete with tags. The item must be unworn and in original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will offer a full refund (excluding any shipping cost) on your order if you return it back to us within 21 days of your receipt. Returns after this date will only be accepted at our discretion. We will refund the card that the original order was placed on within 3 days of receipt of your return, however the refund may take up to 10 days to complete dependent on the card issuer.
You will receive an email confirmation of the refund when it is processed. Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the item is approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If your refund is approved please send your item by post to:
Idioma Ltd, 38 Orford Street, Ipswich, IP1 3NS
You are responsible for paying for your own shipping costs for returning your item. Original order shipping costs are non-refundable.
If you are shipping an item over £50.00, it may be worth considering using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you wish to exchange an item you have received, please send us an email at email@example.com with details of your order. Once we have confirmed availability of your replacement product you will need to send your item to the return address above. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Unfortunately only regular priced items may be refunded, sale items cannot be refunded.
Late or Missing Refunds
If you haven’t received a refund yet, there is often some processing time before a refund is posted. If possible please check with your bank that the payment is not pending. If you still have not received your refund, please contact us at firstname.lastname@example.org.