Idioma Refund Policy

We are happy to accept refunds and exchanges for online purchases. 

Our Returns Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 21 days of receipt. 

By post, please return to: Idioma Ltd, 38 Orford Street, Ipswich, IP1 3NS

We accept returns on all items in a resalable condition complete with tags. The item must be unworn and in original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We will offer a full refund (excluding any shipping cost) on your order if you return it back to us within 21 days of your receipt. Returns after this date will only be accepted at our discretion. We will refund the card that the original order was placed on within 3 days of receipt of your return, however the refund may take up to 10 days to complete dependent on the card issuer. 

You will receive an email confirmation of the refund when it is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hola@idioma.world.

Sale Items

Unfortunately only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hola@idioma.world and send your item to: Idioma Ltd, 38 Orford Street, Ipswich, IP1 3NS

Shipping

To return your product, you should mail your product to:  Idioma Ltd, 38 Orford Street, Ipswich, IP1 3NS

You will be responsible for paying for your own shipping costs for returning your item. 
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.